Terms and Conditions
Vehicle Hire
Drivers
Drivers must be over 18 years of age and hold a full licence. They must have held their full license for a minimum of 1 year. We do not have an upper age limit on Drivers. 1 additional Driver can be added free of charge, any additional Drivers are charged at £10 per day/per Driver.
Rates & Payment
Our rates include VAT and comprehensive insurance. Hires are charged on confirmation of your booking in the following way, 7-14 day hires we will take a deposit, under 7 days hire 3 days charged and under 3 days full hire charged. The minimum rental period is 24 hours.
Fuel
Vehicles are supplied full of fuel and should be returned with a full fuel tank. There will be a minimum handling charge of £15.00 levied if vehicles are returned not full of fuel. If the Hirer accidentally fills the hire vehicle with the wrong fuel type, the Hirer will be responsible for recovery and repair bill plus the cost of refuelling the hire vehicle with the correct fuel type.
Parking tickets and Traffic penalties
The Driver/Hirer is responsible for any parking fines and any traffic penalties received during the hire of a vehicle.
Puncture
The Hirer is responsible for all costs incurred with the repair or replacement of a punctured or damaged tyre.
Collision Damage Insurance Waiver
Hire costs include comprehensive insurance. An excess applies to all claims or damage to the vehicle. This excess is your responsibility as the Hirer. This insurance must be purchased at the commencement of hire. Excess depends on the class of vehicle selected/age of Hirer and type of licence held and will be notified at time of booking.
Cars
The Hirer is responsible for the first £900 of any claim. A Collision Damage Insurance Waiver is available to purchase at a cost of £10 per day for cars which will reduce your liability down to £300 of any claim.
Minibuses, 4 x 4 and vans
The Hirer is responsible for the first £2000 of any claim, this can be reduced to £800 at a cost of £12 per day.
Holders of non UK licences and all drivers under the age of 25
The Hirer will be responsible for the first £2000 of any claim. This can be reduced to £800 at a cost of £15 per day.
Please note that the Collision Damage Insurance does NOT cover your liability for the full cost of repairing or replacing window glass, tyres, wheels, wheel trims, wing mirrors, keys, immobilisers, cigar or cigarette burns or any other damage to the interior of vehicles in your possession.* Vehicle damage claims are subject to a £50 damage processing fee.
Mileage: Unlimited mileage is available whilst the vehicle is on hire in the Orkney Islands. There is an additional mileage charge for vehicles taken on to the Scottish mainland which is currently £25 which covers the first 500 miles of any journey and additional miles are charged at 10p per mile thereafter.
Smoking
Drive Orkney operate a strict no smoking policy in all our vehicles any evidence of smoking within the vehicles on return will incur a full valeting charge of £300.
Pets
Drive Orkney does not allow animals in our hire cars any vehicle's found with evidence of pets having been present on return of vehicle will incur a full valeting charge of £300.
Cleaning
Hire cars are supplied in a clean condition and should be returned the same. Please ensure any personal belongings and rubbish is removed from the hire car upon return of the vehicle. Any vehicles deemed excessively dirty will incur a valeting charge.
Delivery
Delivery and Collection is available to and from the Kirkwall Airport and Northlink Ferry Terminal Kirkwall (surcharge applicable) and collection is from our office.
Cancelation
We are happy to offer a full refund of your deposit if you cancel your booking within 14 days of the pick up date. For cancellations made within 72 hours of pick up, unfortunately no refund is issued.
For cancellations, please email us on driveorkney@garriock.co.uk quoting your booking reference number and we will get back to you as soon as we can.
